We understand that occasional missed appointments occur for a variety of reasons, therefore for the first missed appointment for one service scheduled, we reschedule for a further date and no fees are applied.
Our system tracks missed appointments, with a second missed appointment or two services missed (color and cut on the same appointment date), we charge a 30% fee of those base services, that are applied to your account for your next studio visit.
With a third missed appointment we charge a 50% fee on the base service(s) for the missed appointment(s), and the future appointment is paid in full before any further appointments can be scheduled in.
Thank you for understanding and complying with our policies here at Kalon & Co. Studio Ltd.